AI-Driven CRM Account Executive — High Tech & Media

ServiceNow; Sydney; On-site; AUD 180,000 - 280,000; Full time

Job summary

ServiceNow CRM Account Executive in Australia leads growth within CRM & Industry Solutions for enterprise customers in high tech, media and telecommunications. You will own the territory, engage C-suite, and lead demos of our CRM platform.

Manage the full sales cycle from prospecting to close, coordinate with Solution Consulting, and develop regional plans while ensuring customer satisfaction and expanding revenue. Occasional travel may be required.

Qualifications

• Demonstrated ability to apply AI to work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, or assessing AI's impact on your function or industry
• 12+ years in sales, with a record of generating new business for enterprise-class customer experience or other business solutions
• Experience selling into enterprise high tech, media, or telecommunications customers across Australia
• Advanced knowledge of sales force automation, customer service management, enterprise resource planning, or other business application technologies is ideal
• Experience managing short and long complex sales cycles
• Strong understanding of business sales processes
• Bachelor's degree in business, marketing, or a related discipline, or equivalent experience

Responsibilities

• The CRM Account Executive builds client relationships while meeting quarterly and annual sales quotas in an assigned territory.
• Develop a sales strategy for your territory, including a target prospect list and regional sales plan
• Arrange and lead initial executive and CxO discussions and positioning meetings, working closely with your Solution Consulting counterpart to deliver 'art of the possible' demonstrations of ServiceNow's CRM solutions
• Manage the sales process through to opportunity close
• Manage ongoing accounts to ensure customer satisfaction and identify additional revenue opportunities
• Support regional ServiceNow partner channels to deliver an effective customer experience
• Use internal tools to manage leads and produce accurate forecasts, territory plans, and goals
• Research prospects and accounts using CRM data, social media, search engines, and AI tools
• Occasional travel for training or meetings may be required

Skills

AI in sales processes

Enterprise sales experience

Executive engagement

Territory planning

Education

Bachelor's degree in business/marketing or related discipline

Tools

CRM platforms

Sales automation tools

ERP knowledge

Job description

ServiceNow CRM Account Executive in Australia leads growth within CRM & Industry Solutions for enterprise customers in high tech, media and telecommunications. You will own the territory, engage C-suite, and lead demos of our CRM platform.

Manage the full sales cycle from prospecting to close, coordinate with Solution Consulting, and develop regional plans while ensuring customer satisfaction and expanding revenue. Occasional travel may be required.