Store Customer Service Lead – Hands-on Manager (10% Discount)

Drakes Supermarkets; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discount 10%

Gym membership discount

Health insurance

Job summary

Drakes Parkinson in Brisbane is seeking a motivated leader to head the store's Customer Service department and drive exceptional customer experiences. You will report to the Customer Service Manager and oversee a small team, handle rosters, orders, and stock takes, while promoting a hands-on, customer-first culture.

The role emphasizes teamwork, strong communication, and a commitment to safety within a fast-paced supermarket environment.

Qualifications

• Customer service experience is desirable, but not essential.
• Ability to supervise team members.
• Hands-on approach with a passion for service.
• Strong communication with staff and management.
• Commitment to safety and standards.

Responsibilities

• Lead the Customer Service team at the Parkinson store.
• Create rosters and manage day-to-day staff scheduling.
• Generate orders and monitor stock levels.
• Support store operations and customer experience.

Skills

Customer service

Team supervision

Merchandising

Job description

Drakes Parkinson in Brisbane is seeking a motivated leader to head the store's Customer Service department and drive exceptional customer experiences. You will report to the Customer Service Manager and oversee a small team, handle rosters, orders, and stock takes, while promoting a hands-on, customer-first culture.

The role emphasizes teamwork, strong communication, and a commitment to safety within a fast-paced supermarket environment.