Management - Store - Drakes Supermarkets

Drakes Supermarkets; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discount 10%

Gym membership discount

Health insurance

Job summary

Drakes Parkinson in Brisbane is seeking a motivated leader to head the store's Customer Service department and drive exceptional customer experiences. You will report to the Customer Service Manager and oversee a small team, handle rosters, orders, and stock takes, while promoting a hands-on, customer-first culture.

The role emphasizes teamwork, strong communication, and a commitment to safety within a fast-paced supermarket environment.

Qualifications

• Customer service experience is desirable, but not essential.
• Ability to supervise team members.
• Hands-on approach with a passion for service.
• Strong communication with staff and management.
• Commitment to safety and standards.

Responsibilities

• Lead the Customer Service team at the Parkinson store.
• Create rosters and manage day-to-day staff scheduling.
• Generate orders and monitor stock levels.
• Support store operations and customer experience.

Skills

Customer service

Team supervision

Merchandising

Job description

Drakes Parkinson

Exciting Career Opportunity

• Attractive remuneration and 10% in-store discount for you and your family
• Full on-the-job training and support provided
• Join Australia's largest independent supermarket

About us:

Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one.

Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business.

What we offer you:

Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people.

• 10% staff and family discount across all Drakes stores
• Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more!
• In-depth onboarding and career progression opportunities
• Company funded retail management qualifications and first aid qualifications
• Vehicle leasing opportunities

About this opportunity:

Our Parkinson store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department.

Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes + much more!

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Customer service experience is desired, but not essential
• Ability to supervise team members
• Passion and enthusiasm, with a very "hands on" approach
• Unparalleled commitment to customer service
• Excellent communication skills
• Ability to liaise with both team members and management
• A flair for merchandising
• Commitment to work health and safety standards