Store Customer Service Lead — Growth, Training & 10% Discount

Drake Supermarkets Pty Ltd; Biloela; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discount (10%)

Corporate benefits including gym, bank

Onboarding and progression programs

Company-funded retail management & 1st

Vehicle leasing

Job summary

Drakes Supermarkets in Biloela is seeking a motivated and hands-on leader to head the Customer Service team. The role reports to the Customer Service Manager and involves supervising staff, creating rosters, placing orders, and completing stock takes to ensure smooth daily operations.

The ideal candidate demonstrates enthusiasm for customer service, a team-first mindset, and strong communication skills. This permanent full-time position offers onboarding and ongoing development within a

Qualifications

• Customer service experience is desirable, but not essential.
• Ability to supervise team members.
• Passion and enthusiasm with a hands-on approach.
• Unparalleled commitment to customer service.
• Excellent communication skills.

Responsibilities

• Supervise and lead the Customer Service team.
• Create rosters and manage scheduling.
• Generate orders and monitor stock takes.
• Contribute to daily store operations and customer satisfaction.

Skills

Customer service

Team supervision

Communication skills

Merchandising

H&S standards

Job description

Drakes Supermarkets in Biloela is seeking a motivated and hands-on leader to head the Customer Service team. The role reports to the Customer Service Manager and involves supervising staff, creating rosters, placing orders, and completing stock takes to ensure smooth daily operations.

The ideal candidate demonstrates enthusiasm for customer service, a team-first mindset, and strong communication skills. This permanent full-time position offers onboarding and ongoing development within a