Customer Service Leader: Career Growth & 10% Discount

Drakes Supermarkets; Toowoomba Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Above award rates

10% store discount

Job summary

Drakes Supermarkets, a leading Australian independent supermarket group, is seeking a dynamic supervisor to oversee the customer service department in the Toowoomba area. You will tailor store service and product offerings to meet local customer needs, while leading a hands-on team in a fast-paced supermarket environment.

The role emphasizes frontline POS excellence, strong communication with all levels of staff, and a commitment to safety and customer satisfaction.

Qualifications

• Front end knowledge and POS operations are essential.
• Unparalleled commitment to customer service.
• Effective communication across management and staff.
• Strong leadership and delegation skills are required.
• Ability to coach, train and performance manage team members.

Responsibilities

• Supervise the customer service department.
• Tailor the store's service and product offering to local needs.
• Lead front-end and POS operations.
• Maintain safety and compliance in line with WHS standards.
• Motivate and develop the customer service team.

Skills

POS knowledge

Customer service

Communication

Leadership

Team motivation

Coaching

WHS compliance

Problem solving

Lead by example

Job description

Drakes Supermarkets, a leading Australian independent supermarket group, is seeking a dynamic supervisor to oversee the customer service department in the Toowoomba area. You will tailor store service and product offerings to meet local customer needs, while leading a hands-on team in a fast-paced supermarket environment.

The role emphasizes frontline POS excellence, strong communication with all levels of staff, and a commitment to safety and customer satisfaction.