Customer Service Manager — Own & Lead Your Store Team

Drake Supermarkets Pty Ltd; Ipswich City; In loco; AUD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Drakes Supermarkets in Queensland invites expressions of interest for a hands-on leadership role within the store team. The successful applicant will shape front-end service, optimise checkout operations and tailor the store’s offerings to local customers, with room to grow.

We offer an attractive salary package and incentives in a dynamic, family-owned company with opportunities for promotion. You'll lead and coach staff, manage rostering, and uphold safety standards in a fast-paced retail

Competenze

• Front-end POS knowledge and customer service experience.
• Proven ability to lead and manage staff.
• Accurate staff rostering and people management.
• Hands-on approach with strong leadership and delegation.
• Commitment to cost control and ordering accuracy.
• Strong liaison with staff and management.
• Commitment to work health and safety standards.

Mansioni

• Lead and manage front-end operations and POS activities.
• Deliver exceptional customer service and staff coaching.
• Prepare and manage staff rosters and scheduling.
• Oversee ordering and cost control processes.
• Coach, train and performance manage team members.
• Liaise with management, staff and customers as required.
• Uphold health and safety standards across the department.

Conoscenze

POS knowledge

Customer service

Staff leadership

Staff rostering

Coaching staff

Cost control

Staff liaison

Ordering

Leadership

Workplace safety

Descrizione del lavoro

Drakes Supermarkets in Queensland invites expressions of interest for a hands-on leadership role within the store team. The successful applicant will shape front-end service, optimise checkout operations and tailor the store’s offerings to local customers, with room to grow.

We offer an attractive salary package and incentives in a dynamic, family-owned company with opportunities for promotion. You'll lead and coach staff, manage rostering, and uphold safety standards in a fast-paced retail