Shift Supervisor & Training Coach — Lead Service & Growth

Hungry Jack's® Pty Ltd; Strathpine; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career pathways

Staff discounts

National qualifications

Job summary

Hungry Jack's Pty Ltd is seeking a trainer/coach to lead, coach, and mentor crew members across our Australian restaurant network. You will promote our values of Guest Obsessed and People Power while ensuring safe, high-standard service and operations.

You will deliver on-the-job and leadership training, support career progression, and drive customer-focused service. The role offers flexible hours including casual, part-time or full-time opportunities within a busy retail/hospitality environment.

Qualifications

• Experience in retail or hospitality to supervise daily operations.
• Ability to train and coach team members effectively.
• Focus on Guest Obsessed service and values.

Responsibilities

• Lead and supervise shifts to ensure smooth operations.
• Provide training and coaching to crew members.
• Model outstanding guest service and tackle guest queries.
• Support sales through exceptional service and suggestive selling.
• Uphold safety and operational standards.

Skills

Retail experience

Hospitality experience

Training & coaching

Guest service mindset

Energetic and urgent

Job description

Hungry Jack's Pty Ltd is seeking a trainer/coach to lead, coach, and mentor crew members across our Australian restaurant network. You will promote our values of Guest Obsessed and People Power while ensuring safe, high-standard service and operations.

You will deliver on-the-job and leadership training, support career progression, and drive customer-focused service. The role offers flexible hours including casual, part-time or full-time opportunities within a busy retail/hospitality environment.