Shift Supervisor: Guest-Obsessed Leader & Trainer

Hungry Jack's Pty; Fairy Meadow; On-site; AUD 55,000 - 68,000; Full time

Benefits offered by this job

Staff discounts

Training program

Career progression

Flexible hours

Job summary

Hungry Jack's is seeking a trainer/coach to lead and mentor crew members, delivering Guest Obsessed service and promoting a safe, inclusive work environment across our Australian restaurants. You will role model high standards, deliver on-the-floor coaching, and contribute to sales through outstanding service and suggestive selling.

This role offers extensive training pathways and opportunities to progress within a large restaurant network, with hours ranging from casual to full-time.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.
• High energy and a strong sense of urgency.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Coaching

Guest service

Communication

Job description

Hungry Jack's is seeking a trainer/coach to lead and mentor crew members, delivering Guest Obsessed service and promoting a safe, inclusive work environment across our Australian restaurants. You will role model high standards, deliver on-the-floor coaching, and contribute to sales through outstanding service and suggestive selling.

This role offers extensive training pathways and opportunities to progress within a large restaurant network, with hours ranging from casual to full-time.