Shift Supervisor & Training Coach – Guest-Obsessed Leader

OG FOODS PTY LTD; Barnawartha; On-site; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Leadership training

Career progression

Job summary

Hungry Jack's in Australia is seeking a trainer, coach and mentor to lead crew through shifts, delivering guest-obsessed service and safe, efficient operations. You will role-model exceptional hospitality and coach others to meet our standards every day.

You will run on-the-job training, support staff development and contribute to a positive team culture. The role offers extensive leadership training, career pathways across our restaurant network, and staff discounts through Jackpot.

Qualifications

• Experience in retail or hospitality environments.
• Passion for training, coaching and mentoring team members.
• Ability to promote guest-obsessed service and safety.

Responsibilities

• Lead and supervise shifts to ensure smooth, safe operations.
• Provide training and coaching to crew members.
• Role model outstanding guest service.
• Support sales growth through service excellence and suggestive selling.
• Contribute to execution of the National Marketing Plan.
• Foster inclusiveness, trust and accountability.

Skills

Training delivery

Coaching

Guest service

Team supervision

Job description

Hungry Jack's in Australia is seeking a trainer, coach and mentor to lead crew through shifts, delivering guest-obsessed service and safe, efficient operations. You will role-model exceptional hospitality and coach others to meet our standards every day.

You will run on-the-job training, support staff development and contribute to a positive team culture. The role offers extensive leadership training, career pathways across our restaurant network, and staff discounts through Jackpot.