Shift Supervisor: Lead, Train & Drive Guest-Obsessed Service

Hungry Jack's Pty Ltd; Muswellbrook Shire Council; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career advancement

Competitive pay

Staff discounts

Job summary

Hungry Jack's Pty Ltd is seeking a dedicated trainer to lead and mentor crew members across our Australian restaurants. You will model exceptional guest service, coach teams, and ensure safe, efficient operations while supporting sales through outstanding service.

Join a network committed to growth, with on-the-job and leadership development, clear career pathways, and staff discounts. This role emphasizes a dynamic, high-energy environment and a strong guest-obsessed mindset.

Qualifications

• Experience in retail or hospitality environments.
• Passion for training, coaching and mentoring team members.
• Guest-obsessed mindset and commitment to service excellence.

Responsibilities

• Lead and supervise shifts to ensure smooth operations and safety.
• Provide training and coaching to crew members.
• Role model outstanding guest service and suggestive selling.
• Support sales growth through exceptional service and upselling.
• Promote a culture of inclusiveness, trust, and accountability.

Skills

Training & coaching

Leadership

Guest service

Safety compliance

Team supervision

Sales skills

Time management

Job description

Hungry Jack's Pty Ltd is seeking a dedicated trainer to lead and mentor crew members across our Australian restaurants. You will model exceptional guest service, coach teams, and ensure safe, efficient operations while supporting sales through outstanding service.

Join a network committed to growth, with on-the-job and leadership development, clear career pathways, and staff discounts. This role emphasizes a dynamic, high-energy environment and a strong guest-obsessed mindset.