Shift Lead & Training Coach – Guest-Obsessed Service

Hungry Jack's Pty Ltd; Gosford; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Leadership training

Career advancement

Job summary

Hungry Jack’s Pty Ltd is seeking a trainer/coach to lead and mentor crew-level staff across our Australian restaurant network. The role focuses on delivering exceptional service aligned with the Guest Obsessed and People Power values, while promoting safe working conditions.

You will train, coach and role-model high standards of service, support sales through suggestive selling, and contribute to a positive and inclusive team culture.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.
• Values alignment with People Power and growth mindset.
• High energy and a strong sense of urgency.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust, and accountability.

Skills

Training

Coaching

mentoring

Job description

Hungry Jack’s Pty Ltd is seeking a trainer/coach to lead and mentor crew-level staff across our Australian restaurant network. The role focuses on delivering exceptional service aligned with the Guest Obsessed and People Power values, while promoting safe working conditions.

You will train, coach and role-model high standards of service, support sales through suggestive selling, and contribute to a positive and inclusive team culture.