Shift Supervisor & Guest Service Coach

Hungry Jack's Pty Ltd; Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Leadership training

Career advancement

Job summary

Hungry Jack's is seeking a trainer/coach to lead crew development and guest service excellence across our restaurants in Australia. Reporting to the Restaurant Manager, you will mentor crew, reinforce our values, and promote safe working conditions while delivering top service.

You will oversee shifts, train staff, role model hospitality, and drive sales through outstanding service and brand standards. The role offers opportunities for career progression within our growing restaurant network.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust, and accountability.

Job description

Hungry Jack's is seeking a trainer/coach to lead crew development and guest service excellence across our restaurants in Australia. Reporting to the Restaurant Manager, you will mentor crew, reinforce our values, and promote safe working conditions while delivering top service.

You will oversee shifts, train staff, role model hospitality, and drive sales through outstanding service and brand standards. The role offers opportunities for career progression within our growing restaurant network.