Shift Supervisor & Training Leader - Guest Experience

Hungry Jack's Pty Ltd; Gosford; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-the-job training

Leadership development

Career progression

Competitive pay

Staff discounts

National accreditations

Job summary

Hungry Jack's Pty Ltd is seeking a dedicated trainer/coach to elevate crew performance across our restaurants in Australia. You will lead shifts, mentor team members and deliver training to embed our Guest Obsessed and People Power values while ensuring safe, high-quality service.

This role focuses on coaching, guest experience, and driving sales through exceptional service, with opportunities for career progression and participation in national hospitality qualifications.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Training coaching

Leadership

Customer service

Job description

Hungry Jack's Pty Ltd is seeking a dedicated trainer/coach to elevate crew performance across our restaurants in Australia. You will lead shifts, mentor team members and deliver training to embed our Guest Obsessed and People Power values while ensuring safe, high-quality service.

This role focuses on coaching, guest experience, and driving sales through exceptional service, with opportunities for career progression and participation in national hospitality qualifications.