Shift Supervisor: Training & Guest Experience Leader

INSIGMA PTY LTD; Tweed Heads South; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Career advancement training

Staff discounts via Jackpot platform

Nationally accredited qualifications

Job summary

Hungry Jack's in Australia is seeking a trainer/coach to lead shifts and mentor crew members, delivering exceptional service while promoting safe working conditions. You will train staff, role-model guest-first service, and contribute to sales growth through proactive service and upselling.

The role supports extensive training and clear career pathways across the restaurant network. The position offers on-the-job leadership development, extensive training, and staff discounts, with flexible

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching, and mentoring team members.
• Guest obsessed mindset and commitment to exceptional service.
• Aligned values: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, Growth Mindset.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Coaching

Mentoring

Guest service

Time management

Job description

Hungry Jack's in Australia is seeking a trainer/coach to lead shifts and mentor crew members, delivering exceptional service while promoting safe working conditions. You will train staff, role-model guest-first service, and contribute to sales growth through proactive service and upselling.

The role supports extensive training and clear career pathways across the restaurant network. The position offers on-the-job leadership development, extensive training, and staff discounts, with flexible