Shift Supervisor & Training Coach

Hungry Jack's; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Staff discounts

On-the-job training

Leadership development

Career progression

Job summary

Hungry Jack's in Melbourne is seeking a trainer, coach and mentor to lead crew and deliver exceptional service. You will bring our values to life, coaching team members and modelling guest-obsessed service while promoting safe working conditions.

You will supervise shifts, provide training, support sales through outstanding service, and help execute the National Marketing Plan to enhance customer experience. We value inclusiveness and growth-minded leadership.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.
• Values alignment with People Power and Make a Difference.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Training and coaching

Leadership

Guest service

People skills

Education

Nationally accredited qualifications in retail and hospitality

Job description

Hungry Jack's in Melbourne is seeking a trainer, coach and mentor to lead crew and deliver exceptional service. You will bring our values to life, coaching team members and modelling guest-obsessed service while promoting safe working conditions.

You will supervise shifts, provide training, support sales through outstanding service, and help execute the National Marketing Plan to enhance customer experience. We value inclusiveness and growth-minded leadership.