Shift Supervisor: Guest-Obsessed Leadership Coach

PALM LAKES CORPORATION PTY LTD; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Leadership training

Career progression

Job summary

Hungry Jack's in Melbourne is seeking an energetic trainer/coach to develop crew through hands-on leadership and coaching. You will champion safety, model exceptional guest service, and drive staff training across shifts to ensure smooth operations.

Join a team with strong values and opportunities for career progression, extensive leadership training, and benefits that support work-life balance in our Australian restaurant network.

Qualifications

• Experience in retail or hospitality environments.
• Passion for training, coaching and mentoring team members.
• Guest-obsessed mindset with a service-first approach.
• Values alignment with Guest Obsessed and People Power.

Responsibilities

• Lead and supervise shifts to ensure smooth, safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Model outstanding guest service to the crew.
• Support sales growth through exceptional service and suggestive selling.
• Implement and communicate the National Marketing Plan to enhance customer experience.

Skills

Training and coaching

Leadership

Guest service

Safety compliance

Job description

Hungry Jack's in Melbourne is seeking an energetic trainer/coach to develop crew through hands-on leadership and coaching. You will champion safety, model exceptional guest service, and drive staff training across shifts to ensure smooth operations.

Join a team with strong values and opportunities for career progression, extensive leadership training, and benefits that support work-life balance in our Australian restaurant network.