Shift Supervisor - Lead, Train & Elevate Guest Service

Hungry Jacks; Newcastle-Maitland; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career progression

Staff discounts via Jackpot

National qualifications in retail &amp

Job summary

Hungry Jack's is seeking a trainer to join our Newcastle-Maitland area restaurant. Reporting to the Restaurant Manager, you will mentor crew, drive guest-obsessed service and maintain safe working conditions.

You will lead shifts, coach team members, promote exceptional service, and support sales through strong service and suggestive selling. The role includes leadership training and clear career pathways within our restaurant network.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.
• Values alignment with People Power and Growth Mindset.
• High energy and strong sense of urgency.

Responsibilities

• Lead and supervise shifts to ensure smooth, safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through service excellence and suggestive selling.
• Contribute to the National Marketing Plan to enhance customer experience.
• Foster a culture of inclusiveness, trust and accountability.

Skills

Training & coaching

Guest service

Leadership

Job description

Hungry Jack's is seeking a trainer to join our Newcastle-Maitland area restaurant. Reporting to the Restaurant Manager, you will mentor crew, drive guest-obsessed service and maintain safe working conditions.

You will lead shifts, coach team members, promote exceptional service, and support sales through strong service and suggestive selling. The role includes leadership training and clear career pathways within our restaurant network.