Casual Shift Supervisor: Lead & Train a Guest-Obsessed Team

Hungry Jack's Pty Ltd; Armidale; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Staff discounts

On-the-job training

Leadership development

Career progression

Employee assistance programs

Job summary

Hungry Jack's Pty Ltd is seeking a trainer/coach/mentor to develop crew members and drive guest-focused service across our restaurant network. Reporting to the Restaurant Manager, you will lead shifts, coach teams, and promote safe, efficient operations.

You will participate in on-the-job leadership training, have clear career pathways, and benefit from staff discounts and flexible hours as you grow within our brand.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.
• Values alignment: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, Growth Mindset.
• High energy and a strong sense of urgency.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Training

Coaching

Mentoring

Leadership

Guest Obsessed

Guest Service

Job description

Hungry Jack's Pty Ltd is seeking a trainer/coach/mentor to develop crew members and drive guest-focused service across our restaurant network. Reporting to the Restaurant Manager, you will lead shifts, coach teams, and promote safe, efficient operations.

You will participate in on-the-job leadership training, have clear career pathways, and benefit from staff discounts and flexible hours as you grow within our brand.