Shift Supervisor & Training Coach – Guest Focused

Hungry Jack's; Maitland City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career pathways

Staff discounts

National qualifications

Competitive pay

Job summary

Hungry Jack's in New South Wales is seeking a dedicated trainer/coach to develop and mentor crew members, reporting to the Restaurant Manager. You will champion a Guest Obsessed culture while promoting safe, high‑quality service and a positive work environment.

This role focuses on leading shifts, delivering training, and role modelling exceptional customer experiences. You'll support sales through service excellence and suggestive selling, implement the National Marketing Plan to boost customer

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.
• Values alignment with People Power and Guest Obsessed.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Training delivery

Coaching

Guest service

Leadership

Job description

Hungry Jack's in New South Wales is seeking a dedicated trainer/coach to develop and mentor crew members, reporting to the Restaurant Manager. You will champion a Guest Obsessed culture while promoting safe, high‑quality service and a positive work environment.

This role focuses on leading shifts, delivering training, and role modelling exceptional customer experiences. You'll support sales through service excellence and suggestive selling, implement the National Marketing Plan to boost customer