Shift Leader & Guest Service Coach

Hungry Jack's; Newcastle-Maitland; On-site; AUD 55,000 - 72,000; Full time

Benefits offered by this job

Staff discounts

Training and development

Career pathways

Accredited qualifications

Job summary

Hungry Jack's in Newcastle is seeking a trainer, coach and mentor for crew-level employees, reporting to the Restaurant Manager. You will drive our values of Guest Obsessed and People Power by delivering exceptional service and creating a safe, welcoming environment for guests and staff alike.

You will lead shifts, provide hands-on training, and coach the team to deliver great service. The role offers extensive leadership development, clear career pathways, and staff benefits including discounts

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring.
• Guest Obsessed mindset and commitment to exceptional service.
• Ability to work with diverse teams.

Responsibilities

• Lead and supervise shifts to ensure smooth operations.
• Provide training and coaching to team members.
• Ensure safety and compliance with standards.
• Role model outstanding guest service.
• Support sales through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.

Skills

Training & coaching

Leadership

Guest service

Communication

Job description

Hungry Jack's in Newcastle is seeking a trainer, coach and mentor for crew-level employees, reporting to the Restaurant Manager. You will drive our values of Guest Obsessed and People Power by delivering exceptional service and creating a safe, welcoming environment for guests and staff alike.

You will lead shifts, provide hands-on training, and coach the team to deliver great service. The role offers extensive leadership development, clear career pathways, and staff benefits including discounts