Shift Leader & Guest Experience Coach

Hungry Jack's Pty Ltd; Shellharbour City Council; On-site; AUD 52,000 - 75,000; Full time

Benefits offered by this job

Staff discounts via Jackpot

Extensive training & career paths

Flexible hours

Job summary

Hungry Jack's is seeking an energetic trainer/coach to lead and mentor crew members at our NSW restaurant. Reporting to the Restaurant Manager, you will champion the Guest Obsessed and People Power values, delivering exceptional service and promoting safe working conditions.

The role involves on-the-job leadership across shifts, staff development, and contributing to a positive guest experience while supporting sales through great service.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring teams.
• Guest obsessed mindset with commitment to service.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Coaching/Training

Guest service

Urgency & energy

Job description

Hungry Jack's is seeking an energetic trainer/coach to lead and mentor crew members at our NSW restaurant. Reporting to the Restaurant Manager, you will champion the Guest Obsessed and People Power values, delivering exceptional service and promoting safe working conditions.

The role involves on-the-job leadership across shifts, staff development, and contributing to a positive guest experience while supporting sales through great service.