Shift Lead & Guest-Obsessed Team Coach

Hungry Jack's; Newcastle-Maitland; On-site; AUD 32,000 - 39,000; Full time

Benefits offered by this job

Staff discounts

Leadership training

Career advancement

Nationally accredited qualifications

Job summary

Hungry Jack's in Newcastle, NSW, is seeking a trainer/coach to lead shifts, deliver coaching, and role model outstanding guest service. You will promote our values, ensure safe working conditions, and contribute to daily operations.

This role offers on-the-job leadership training, clear career paths across the restaurant network, and opportunities to complete nationally accredited qualifications in retail and hospitality.

Qualifications

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values alignment with People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, Growth Mindset.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Training

Coaching

Guest service

Safety compliance

Mentoring

Job description

Hungry Jack's in Newcastle, NSW, is seeking a trainer/coach to lead shifts, deliver coaching, and role model outstanding guest service. You will promote our values, ensure safe working conditions, and contribute to daily operations.

This role offers on-the-job leadership training, clear career paths across the restaurant network, and opportunities to complete nationally accredited qualifications in retail and hospitality.