Guest-Obsessed Shift Leader

Hungry Jack's Pty Ltd; Cairns Regional; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

On-the-job training

Leadership development

Career progression

Competitive pay

Staff discounts (Jackpot)

National qualifications available

Job summary

Hungry Jack's Pty Ltd is seeking a trainer/coach to inspire crew and lead shifts across our Australian network. You will deliver training, model exceptional guest service, and promote safe, high-energy operations in a fast-paced environment.

You'll drive people development with on-the-job and formal leadership training, while supporting sales through outstanding service and brand culture. The role offers pathways for career progression and staff discounts.

Qualifications

• Experience in retail or hospitality environments.
• Passion for training, coaching and mentoring staff.
• Guest-obsessed mindset with a service focus.

Responsibilities

• Lead and supervise shifts to ensure smooth, safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust and accountability.

Skills

Leadership

Coaching

Guest service

Urgency

Job description

Hungry Jack's Pty Ltd is seeking a trainer/coach to inspire crew and lead shifts across our Australian network. You will deliver training, model exceptional guest service, and promote safe, high-energy operations in a fast-paced environment.

You'll drive people development with on-the-job and formal leadership training, while supporting sales through outstanding service and brand culture. The role offers pathways for career progression and staff discounts.