Guest-Obsessed Shift Supervisor & Team Coach

OG FOODS PTY LTD; City of Wodonga; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-the-job training

Leadership development program

Career progression within network

Competitive pay and penalties rates

Staff discounts via Jackpot platform

Nationally accredited qualifications

Job summary

Hungry Jack's is seeking a dynamic trainer/coach to lead and develop crew members across our restaurant network in Australia. Reporting to the Restaurant Manager, you will champion our values of Guest Obsessed and People Power while delivering exceptional service and ensuring safe, efficient operations.

You will train, mentor and supervise staff, contribute to sales through excellent service, and participate in company-wide leadership and career development programs.

Qualifications

• Experience in retail or hospitality settings is preferred.
• A passion for training, coaching and mentoring team members.
• Strong guest service orientation with a can-do attitude.

Responsibilities

• Lead and supervise shifts to ensure smooth operations and safety.
• Provide training and coaching to crew members.
• Role model outstanding guest service and engagement with guests.
• Support sales through suggestive selling and positive service.
• Assist in implementing the National Marketing Plan to enhance customer experience.

Skills

Training & coaching

Guest service mindset

Leadership potential

Job description

Hungry Jack's is seeking a dynamic trainer/coach to lead and develop crew members across our restaurant network in Australia. Reporting to the Restaurant Manager, you will champion our values of Guest Obsessed and People Power while delivering exceptional service and ensuring safe, efficient operations.

You will train, mentor and supervise staff, contribute to sales through excellent service, and participate in company-wide leadership and career development programs.