Shift Supervisor: Guest Experience & Training

XZ GROUP PTY LTD; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts via Jackpot platform

On-the-job leadership training

Career progression across restaurant网络

Competitive pay and penalty rates

Job summary

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching, and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.
• Values aligned with People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, Growth Mindset.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Coaching

Mentoring

Customer service

Training delivery

Job description