Shift Supervisor: Lead & Coach Guest Service (Flexible)

Hungry Jack's Pty Ltd; Maryborough; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Extensive training and development

Job summary

Hungry Jack's is seeking motivated trainers to lead, coach and mentor crew members while upholding our Guest Obsessed and People Power values. You will deliver exceptional service, drive safety practices, and support sales growth through coaching and role modelling across shifts in Australia.

The role emphasizes on-the-job leadership training, extensive development pathways, and opportunities to complete nationally accredited qualifications in retail and hospitality.

Qualifications

• Experience in retail or hospitality.
• Passion for training and mentoring team members.
• Guest Obsessed mindset and commitment to service.
• High energy with a strong sense of urgency.

Responsibilities

• Lead and supervise shifts to ensure smooth operations.
• Ensure compliance with safety and standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales through exceptional service and suggestive selling.
• Contribute to execution of the National Marketing Plan.
• Promote an inclusive, trusting, and accountable culture.

Skills

Leadership

Training & Coaching

Guest Service

Hospitality Experience

Job description

Hungry Jack's is seeking motivated trainers to lead, coach and mentor crew members while upholding our Guest Obsessed and People Power values. You will deliver exceptional service, drive safety practices, and support sales growth through coaching and role modelling across shifts in Australia.

The role emphasizes on-the-job leadership training, extensive development pathways, and opportunities to complete nationally accredited qualifications in retail and hospitality.