Shift Leader & Guest Experience Coach

Hungry Jack's Pty Ltd; Casuarina; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career pathways

Staff discounts

Job summary

Hungry Jack's Pty Ltd is seeking a trainer/mentor to support crew levels with training, coaching and leadership across Australian restaurants. You will champion our Guest Obsessed and People Power values while promoting safe working conditions and exceptional service.

Responsibilities include leading shifts, coaching staff, driving guest service excellence, and supporting sales growth through effective service and compliance with standards.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Training

Coaching

Mentoring

Job description

Hungry Jack's Pty Ltd is seeking a trainer/mentor to support crew levels with training, coaching and leadership across Australian restaurants. You will champion our Guest Obsessed and People Power values while promoting safe working conditions and exceptional service.

Responsibilities include leading shifts, coaching staff, driving guest service excellence, and supporting sales growth through effective service and compliance with standards.