Shift Supervisor & Guest Experience Coach

Hungry Jacks; Casuarina; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Career progression pathways

Staff discounts

National qualifications in retail &amp

Competitive pay

Job summary

Hungry Jack's in New South Wales is seeking a trainer to develop crew, coach and mentor team members, bringing our Guest Obsessed and People Power values to life while delivering exceptional service and safe working conditions.

You will lead shifts, provide on‑the‑job coaching, support sales through great service, and partner with the restaurant team to uphold standards and drive a positive guest experience across our network.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring.
• Guest Obsessed mindset and commitment to service.
• Values alignment with Guest Obsessed and People Power.
• High energy and urgency.

Responsibilities

• Lead and supervise shifts to ensure smooth operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and up-selling.
• Implement the National Marketing Plan to enhance customer experience.
• Foster an inclusive, trusting, and accountable culture.

Skills

Leadership

Training & coaching

Guest service

People skills

Safety awareness

Job description

Hungry Jack's in New South Wales is seeking a trainer to develop crew, coach and mentor team members, bringing our Guest Obsessed and People Power values to life while delivering exceptional service and safe working conditions.

You will lead shifts, provide on‑the‑job coaching, support sales through great service, and partner with the restaurant team to uphold standards and drive a positive guest experience across our network.