Shift Leader & Trainer — Guest-Obsessed Service

Hungry Jacks; Shellharbour City Council; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Leadership development

Career progression

Competitive pay & penalties

Staff discounts

National qualifications

Job summary

Hungry Jack's in New South Wales is seeking a trainer/coach to develop crew across shifts and embed our values of Guest Obsessed and People Power. Reporting to the Restaurant Manager, you will deliver exceptional guest service while ensuring safe working conditions.

You will lead onboarding, coaching and mentoring, drive performance through practical training, and support sales growth through engaging service and upselling. Career pathways exist within our Hungry Jack's network.

Qualifications

• Experience in retail or hospitality.
• Ability to train, coach and mentor team members.
• High energy with a sense of urgency.

Responsibilities

• Lead and supervise shifts to ensure smooth, safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust and accountability.

Skills

Training

Coaching

Leadership

Job description

Hungry Jack's in New South Wales is seeking a trainer/coach to develop crew across shifts and embed our values of Guest Obsessed and People Power. Reporting to the Restaurant Manager, you will deliver exceptional guest service while ensuring safe working conditions.

You will lead onboarding, coaching and mentoring, drive performance through practical training, and support sales growth through engaging service and upselling. Career pathways exist within our Hungry Jack's network.