Shift Leader & Guest Experience Coach

Hungry Jack's Pty Ltd; Pheasants Nest; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career progression

Competitive pay

Staff discounts

National qualifications

Job summary

Hungry Jack’s Pty Ltd in New South Wales is seeking a trainer, coach and mentor to lead crew members, delivering exceptional guest service and promoting safe working conditions for all.

Reporting to the Restaurant Manager, you will provide on-the-job training, coaching and performance feedback; drive guest-obsessed service, support sales through suggestive selling, and help build an inclusive, high-energy team.

Qualifications

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values that align with ours: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, and Growth Mindset.
• High energy and a strong sense of urgency.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

training

coaching

leadership

guest service

enthusiasm

Job description

Hungry Jack’s Pty Ltd in New South Wales is seeking a trainer, coach and mentor to lead crew members, delivering exceptional guest service and promoting safe working conditions for all.

Reporting to the Restaurant Manager, you will provide on-the-job training, coaching and performance feedback; drive guest-obsessed service, support sales through suggestive selling, and help build an inclusive, high-energy team.