Guest Service Shift Supervisor & Coach

Hungry Jacks; Maitland City Council; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career pathways

Staff discounts (Jackpot)

Accredited qualifications

Job summary

Hungry Jack's in New South Wales is seeking a trainer/coach to develop crew members, delivering the values of Guest Obsessed and People Power.

Reporting to the Restaurant Manager, you will lead shifts, provide training, and support a safe, high-service environment while promoting career progression.

This role offers on-the-job training, leadership development, and opportunities to complete nationally accredited qualifications in retail and hospitality.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching, and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.
• Values alignment with People Power and Make a Difference.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Training

Coaching

Guest Obsessed

People Skills

Job description

Hungry Jack's in New South Wales is seeking a trainer/coach to develop crew members, delivering the values of Guest Obsessed and People Power.

Reporting to the Restaurant Manager, you will lead shifts, provide training, and support a safe, high-service environment while promoting career progression.

This role offers on-the-job training, leadership development, and opportunities to complete nationally accredited qualifications in retail and hospitality.