Guest-Obsessed Shift Leader

Hungry Jack's Pty Ltd; Newcastle-Maitland; On-site; AUD 48,000 - 58,000; Full time

Benefits offered by this job

On-the-job training

Career advancement

Staff discounts

Job summary

Hungry Jack's Pty Ltd is seeking a trainer, coach and mentor for crew members, reporting to the Restaurant Manager. You will bring our values of Guest Obsessed and People Power to life, delivering exceptional service and promoting safe working conditions.

Responsibilities include leading shifts, coaching and supervising staff, ensuring safety and standards, and supporting sales growth through outstanding service and suggestive selling.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching, mentoring.
• Guest Obsessed mindset and commitment to exceptional service.
• High energy with strong sense of urgency.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust, and accountability.

Skills

Training delivery

Coaching

Mentoring

Guest service

Leadership

Team supervision

Urgency

Job description

Hungry Jack's Pty Ltd is seeking a trainer, coach and mentor for crew members, reporting to the Restaurant Manager. You will bring our values of Guest Obsessed and People Power to life, delivering exceptional service and promoting safe working conditions.

Responsibilities include leading shifts, coaching and supervising staff, ensuring safety and standards, and supporting sales growth through outstanding service and suggestive selling.