Shift Leader & Team Coach – Guest-Obsessed Service

Hungry Jacks; Gosford; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Leadership and succession training

Clear career pathways

Competitive pay and penalty rates

Staff discounts via Jackpot

Nationally accredited qualifications

Job summary

Hungry Jack's seeks a trainer, coach and mentor for crew members, reporting to the Restaurant Manager. You will bring our values to life, deliver exceptional service to guests and promote safe working conditions.

Responsibilities include leading shifts, coaching teams, ensuring safety standards, driving service, and supporting growth with a culture of inclusiveness and accountability.

Qualifications

• Experience in retail or hospitality.
• A passion for training, coaching and mentoring team members.
• A 'Guest Obsessed' mindset and commitment to exceptional service.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Providing training and coaching to team members.
• Ensuring compliance with safety and operational standards.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.

Skills

Leadership

Coaching

Mentoring

Guest service

Energy

Job description

Hungry Jack's seeks a trainer, coach and mentor for crew members, reporting to the Restaurant Manager. You will bring our values to life, deliver exceptional service to guests and promote safe working conditions.

Responsibilities include leading shifts, coaching teams, ensuring safety standards, driving service, and supporting growth with a culture of inclusiveness and accountability.