Shift Leader - Guest Experience & Team Coach

Hungry Jack's Pty Ltd; Grafton; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

On-the-job training

Career progression

Job summary

Hungry Jack's is seeking a trainer/coach to lead shifts, train crew and promote a culture of guest obsession and People Power across our restaurants. You will role model excellent service, ensure safety, and support sales growth through outstanding customer interactions.

We offer extensive leadership training and clear career pathways within our Australian restaurant network, with flexible hours across casual, part-time or full-time roles.

Qualifications

• Experience in retail or hospitality.
• Ability to train, coach and mentor team members.
• Strong guest service mindset and urgency.

Responsibilities

• Lead and supervise shifts to ensure smooth operations.
• Provide training and coaching to crew members.
• Role model outstanding guest service and safety standards.
• Support sales through service and suggestive selling.

Skills

Experience in retail

Hospitality experience

Training and coaching

Job description

Hungry Jack's is seeking a trainer/coach to lead shifts, train crew and promote a culture of guest obsession and People Power across our restaurants. You will role model excellent service, ensure safety, and support sales growth through outstanding customer interactions.

We offer extensive leadership training and clear career pathways within our Australian restaurant network, with flexible hours across casual, part-time or full-time roles.