Shift Leader - Guest Experience & Team Coach

Hungry Jack'S; New South Wales; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Leadership development

Career advancement

Staff discounts

Competitive pay

Job summary

Hungry Jack's in New South Wales is seeking an energetic trainer/coach to lead and mentor crew members, delivering our Guest Obsessed service and upholding safe working conditions.

Reporting to the Restaurant Manager, you will run shifts, train and coach staff, role model outstanding guest service, and support sales growth through exceptional service and suggestive selling while fostering an inclusive, accountable culture.

Qualifications

• Experience in training, coaching, and mentoring team members.
• Strong leadership and people skills with a guest-focused approach.
• Commitment to safety and safe working practices.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Training

Coaching

Leadership

Guest service

Safety

Job description

Hungry Jack's in New South Wales is seeking an energetic trainer/coach to lead and mentor crew members, delivering our Guest Obsessed service and upholding safe working conditions.

Reporting to the Restaurant Manager, you will run shifts, train and coach staff, role model outstanding guest service, and support sales growth through exceptional service and suggestive selling while fostering an inclusive, accountable culture.