Shift Lead & Coach — Guest Obsessed

Hungry Jack's ® Pty Ltd; Wollongong City Council; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career advancement

Competitive pay

Staff discounts

National qualifications

Job summary

Hungry Jack’s Pty Ltd in New South Wales is seeking a trainer to coach crew and promote our values of Guest Obsessed and People Power. Reporting to the Restaurant Manager, you will lead shifts, train staff, and model exceptional service to Guests.

You will support sales through suggestive selling, help implement the National Marketing Plan, and foster aninclusive, high-energy culture across the team.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching, and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.
• Values alignment with People Power and Guest Obsession.
• High energy and strong sense of urgency.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust, and accountability.

Skills

Training & coaching

Mentoring

Guest service

Leadership

Job description

Hungry Jack’s Pty Ltd in New South Wales is seeking a trainer to coach crew and promote our values of Guest Obsessed and People Power. Reporting to the Restaurant Manager, you will lead shifts, train staff, and model exceptional service to Guests.

You will support sales through suggestive selling, help implement the National Marketing Plan, and foster aninclusive, high-energy culture across the team.