Shift Supervisor & Training Leader (Guest Obsessed)

Hungry Jacks; Sydney; On-site; AUD 52,000 - 72,000; Full time

Job summary

Hungry Jack's in Sydney is seeking a dynamic trainer to lead and coach crew members across shifts. You will promote our values, deliver exceptional service, and ensure safe working conditions in a fast-paced environment.

The role combines hands-on training, mentoring, and involvement in marketing initiatives to enhance guest experiences and drive sales across the restaurant network.

Qualifications

• Experience in retail or hospitality environments.
• Passion for training, coaching, and mentoring team members.
• Ability to exemplify a ‘Guest Obsessed’ mindset and deliver exceptional service.
• Strong alignment with Hungry Jack’s values: People Power, Guest Obsessed, Stronger Together.

Responsibilities

• Lead and supervise shifts to ensure smooth, safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Support sales growth through superb service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Foster a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Training & Coaching

Guest service oriented

Energetic & urgent

Job description

Hungry Jack's in Sydney is seeking a dynamic trainer to lead and coach crew members across shifts. You will promote our values, deliver exceptional service, and ensure safe working conditions in a fast-paced environment.

The role combines hands-on training, mentoring, and involvement in marketing initiatives to enhance guest experiences and drive sales across the restaurant network.