Shift Leader & Training Coach — Guest-Obsessed

Hungry Jacks; Fairy Meadow; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Leadership development

Career progression

Staff discounts

Accredited qualifications

Job summary

Hungry Jack's is looking for a dynamic trainer to lead, coach and mentor crew members at our Australian restaurants. You will drive Guest Obsessed service, deliver on safety standards and create a positive, inclusive work environment.

The role involves coaching teams, supporting operations, and contributing to a high-performing culture across the restaurant network. You will participate in leadership development, with on-the-job and formal training opportunities, and have access to national

Qualifications

• Experience in retail or hospitality.
• Passion for training and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values aligned with People Power, Growth Mindset and teamwork.

Responsibilities

• Lead and supervise shifts to ensure smooth, safe operations.
• Provide training and coaching to team members.
• Support sales growth through exceptional service and suggestive selling.
• Enforce safety and operational standards and ensure compliance.

Skills

Leadership

Training

Coaching

Mentoring

Guest service

Job description

Hungry Jack's is looking for a dynamic trainer to lead, coach and mentor crew members at our Australian restaurants. You will drive Guest Obsessed service, deliver on safety standards and create a positive, inclusive work environment.

The role involves coaching teams, supporting operations, and contributing to a high-performing culture across the restaurant network. You will participate in leadership development, with on-the-job and formal training opportunities, and have access to national