Shift Leader & Guest Experience Coach

Hungry Jack'S; Mount Isa City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Staff discounts

Job summary

Hungry Jack's in Mount Isa is seeking a trainer to lead and coach crew-level employees, delivering exceptional service and upholding our values. You will supervise shifts, ensure safety, and promote a guest-obsessed culture across the restaurant.

Prospective candidates should bring experience in retail or hospitality, a passion for training, and energy to drive performance and guest satisfaction. Equal opportunity employer with opportunities for career progression and staff discounts.

Qualifications

• Experience in retail or hospitality is required.
• Passion for training, coaching and mentoring team members.
• Guest-obsessed mindset and commitment to exceptional service.
• Alignment with Hungry Jack's values: People Power, 100% Guest Obsessed, Stronger Together.
• High energy and a strong sense of urgency.

Responsibilities

• Lead and supervise shifts to ensure smooth, safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Training

Coaching

Guest service

Energy & urgency

Job description

Hungry Jack's in Mount Isa is seeking a trainer to lead and coach crew-level employees, delivering exceptional service and upholding our values. You will supervise shifts, ensure safety, and promote a guest-obsessed culture across the restaurant.

Prospective candidates should bring experience in retail or hospitality, a passion for training, and energy to drive performance and guest satisfaction. Equal opportunity employer with opportunities for career progression and staff discounts.