Shift Supervisor - Lead, Coach & Guest Service Champion

Hungry Jack's Pty; Rockhampton Regional; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

On-the-job leadership training

Leadership and succession training

Clear career pathways across network

Staff discounts via Jackpot platform

Nationally accredited qualifications

Job summary

Hungry Jack's in Queensland is seeking a trainer, coach and mentor to crew level employees, reporting to the Restaurant Manager. You will bring our values of Guest Obsessed and People Power to life, delivering exceptional service and creating a safe working environment.

Responsibilities include leading shifts, training staff, coaching team members, and role modelling outstanding guest service while supporting sales growth through excellent service.

Qualifications

• Experience in retail or hospitality.
• Strong training, coaching and mentoring abilities.
• Guest Obsessed mindset with commitment to exceptional service.
• Energy and urgency to lead busy shifts.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust, and accountability.

Skills

Training delivery

Coaching & mentoring

Leadership

Guest service mindset

Job description

Hungry Jack's in Queensland is seeking a trainer, coach and mentor to crew level employees, reporting to the Restaurant Manager. You will bring our values of Guest Obsessed and People Power to life, delivering exceptional service and creating a safe working environment.

Responsibilities include leading shifts, training staff, coaching team members, and role modelling outstanding guest service while supporting sales growth through excellent service.