Shift Leader & Guest Service Coach

Hungry Jack'S; Victoria; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

On-the-job training

Career progression

Staff discounts

Job summary

Hungry Jack's in Victoria, Australia is seeking a trainer/mentor to coach crew-level employees, lead shifts, and uphold our Guest Obsessed values while delivering exceptional service. You will role-model safe work practices and drive positive team culture.

You will provide on-the-job training, support career progression across our restaurant network, and contribute to sales growth through outstanding service and suggestive selling, with a focus on inclusion and accountability.

Qualifications

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A 'Guest Obsessed' mindset and commitment to exceptional service.
• Values alignment with People Power and Growth Mindset.
• High energy and a strong sense of urgency.

Responsibilities

• Lead and supervise shifts to ensure smooth, safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Coaching

Customer service

Team motivation

Communication

Job description

Hungry Jack's in Victoria, Australia is seeking a trainer/mentor to coach crew-level employees, lead shifts, and uphold our Guest Obsessed values while delivering exceptional service. You will role-model safe work practices and drive positive team culture.

You will provide on-the-job training, support career progression across our restaurant network, and contribute to sales growth through outstanding service and suggestive selling, with a focus on inclusion and accountability.