Shift Leader & Guest Service Coach

Hungry Jacks; Cairns Regional; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

On-the-job training

Leadership and succession training

Career pathways across network

Competitive pay and penalties

Staff discounts through Jackpot

Nationally accredited qualifications

Job summary

Hungry Jack's in Cairns is seeking a dedicated trainer to coach crew members and instill our Guest Obsessed and People Power culture. You will lead shifts, deliver safety-compliant operations, and mentor staff to deliver exceptional service.

Join a team focused on leadership development, on-the-job training, and clear career pathways across the Hungry Jack's network, with competitive pay and staff discounts through Jackpot.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching, and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.
• Values alignment with People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, Growth Mindset.
• High energy and a strong sense of urgency.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Training

Coaching

Mentoring

Leadership

Guest service

Customer focus

Communication

Job description

Hungry Jack's in Cairns is seeking a dedicated trainer to coach crew members and instill our Guest Obsessed and People Power culture. You will lead shifts, deliver safety-compliant operations, and mentor staff to deliver exceptional service.

Join a team focused on leadership development, on-the-job training, and clear career pathways across the Hungry Jack's network, with competitive pay and staff discounts through Jackpot.