Shift Lead & Training Coach (Guest Obsessed)

XZ GROUP PTY LTD; Melbourne; Presencial; AUD 52.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-the-job leadership training

Leadership and succession training

Career pathways for promotion

Competitive pay and penalty rates

Staff discounts via Jackpot

Nationally accredited qualifications

Descripción de la vacante

Hungry Jack's in Australia is seeking a trainer, coach and mentor for crew level employees reporting to the Restaurant Manager. You will embed our Guest Obsessed and People Power values to deliver exceptional service and safe working conditions.

You will lead shifts, coach teammates, ensure safety and standards, support sales through service and suggestive selling, and help execute the National Marketing Plan to improve guest experience.

Formación

• Experience in retail or hospitality.
• Passion for training, coaching, and mentoring team members.
• "Guest Obsessed" mindset and commitment to exceptional service.
• Values alignment with People Power and Growth Mindset.
• High energy and a strong sense of urgency.

Responsabilidades

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Conocimientos

Training and coaching

Guest service

People mindset

Descripción del empleo

Hungry Jack's in Australia is seeking a trainer, coach and mentor for crew level employees reporting to the Restaurant Manager. You will embed our Guest Obsessed and People Power values to deliver exceptional service and safe working conditions.

You will lead shifts, coach teammates, ensure safety and standards, support sales through service and suggestive selling, and help execute the National Marketing Plan to improve guest experience.