Shift Lead & Trainer — Guest-Obsessed Growth & Flex

Hungry Jack's Pty Ltd; Deception Bay; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Leadership development

Career progression

Staff discounts

Competitive pay

Jackpot platform access

Job summary

Hungry Jack's Pty Ltd in Australia is seeking a trainer, coach and mentor to crew level employees. Reporting to the Restaurant Manager, you will bring our values of "Guest Obsessed" and "People Power" to life, delivering exceptional service and creating a safe, welcoming workplace.

You will lead shifts, coach staff, ensure safety standards, drive guest service, and support sales growth through enthusiastic, inclusive leadership.

Qualifications

• Experience in retail or hospitality preferred.
• Passion for training, coaching, and mentoring teams.
• Guest Obsessed mindset and commitment to service.
• Values: People Power, 100% Guest Obsessed, Stronger Together.

Responsibilities

• Lead and supervise shifts to ensure smooth, safe operations.
• Provide training and coaching to crew members.
• Model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.
• Implement the National Marketing Plan to enhance customer experience.
• Promote an inclusive, accountable team culture.

Skills

Leadership

Coaching

Mentoring

Guest service

Hospitality exp

Job description

Hungry Jack's Pty Ltd in Australia is seeking a trainer, coach and mentor to crew level employees. Reporting to the Restaurant Manager, you will bring our values of "Guest Obsessed" and "People Power" to life, delivering exceptional service and creating a safe, welcoming workplace.

You will lead shifts, coach staff, ensure safety standards, drive guest service, and support sales growth through enthusiastic, inclusive leadership.