Shift Lead & Trainer — Guest-Obsessed Service

PYRAMID FOODS PTY LTD; Auburn; On-site; AUD 48,000 - 68,000; Full time

Benefits offered by this job

Staff discounts

Job summary

Hungry Jack's in Australia seeks an energetic trainer/coach to lead and mentor crew members across shifts. You will champion our values of Guest Obsessed and People Power, ensuring safe, high-quality service and a positive workplace culture.

The role emphasizes training delivery, coaching performance, and role modeling exceptional guest service while supporting sales growth and adherence to safety standards across our restaurant network.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching, and mentoring team members.
• Demonstrated commitment to exceptional guest service.

Responsibilities

• Lead and supervise shifts to ensure smooth, safe operations.
• Provide training and coaching to crew members.
• Model outstanding guest service and promote a guest-obsessed culture.
• Support sales through exceptional service and upselling.

Skills

Training

Coaching

Mentoring

Guest service

Job description

Hungry Jack's in Australia seeks an energetic trainer/coach to lead and mentor crew members across shifts. You will champion our values of Guest Obsessed and People Power, ensuring safe, high-quality service and a positive workplace culture.

The role emphasizes training delivery, coaching performance, and role modeling exceptional guest service while supporting sales growth and adherence to safety standards across our restaurant network.