Guest-Obsessed Shift Lead & Mentor

Hungry Jack's ® Pty Ltd; Pheasants Nest; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-the-job training

Leadership and succession training

Clear career pathways

Competitive pay and penalty rates

Staff discounts via Jackpot

Nationally accredited qualifications

Job summary

Hungry Jack’s in Australia is seeking a dynamic trainer, coach and mentor to lead crew development across shifts, delivering our Guest Obsessed service and People Power values while upholding safety standards.

You will coach, train and empower team members, support sales through exceptional service, and help create a lively, inclusive workplace with energy, urgency and a clear path for career progression.

Qualifications

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values alignment with People Power, 100% Guest Obsessed, Stronger Together.
• High energy and a strong sense of urgency.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Training & Coaching

Guest service mindset

Leadership

Urgency & energy

Job description

Hungry Jack’s in Australia is seeking a dynamic trainer, coach and mentor to lead crew development across shifts, delivering our Guest Obsessed service and People Power values while upholding safety standards.

You will coach, train and empower team members, support sales through exceptional service, and help create a lively, inclusive workplace with energy, urgency and a clear path for career progression.