Shift Lead & Coach — Guest-Obsessed Service & Growth

Hungry Jack's Pty Ltd; Townsville City; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

On-the-job leadership training

Career progression across the network

Competitive pay and penalty rates

Staff discounts via Jackpot benefits

Nationally accredited qualifications (

Opportunities for upskilling in retail

Job summary

Hungry Jack's Pty Ltd is looking for a trainer/coach to lead and mentor crew-level employees across our restaurants in Australia. You will model our Guest Obsessed and People Power values, delivering exceptional service while creating a safe, inclusive workplace.

You will train, coach and develop team members, supervise shifts, and contribute to sales growth through outstanding guest service and upselling. This role offers opportunities for progression within our restaurant network.

Qualifications

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.
• Values alignment with People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, Growth Mindset.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.

Skills

Training

Coaching

Mentoring

Guest service

Job description

Hungry Jack's Pty Ltd is looking for a trainer/coach to lead and mentor crew-level employees across our restaurants in Australia. You will model our Guest Obsessed and People Power values, delivering exceptional service while creating a safe, inclusive workplace.

You will train, coach and develop team members, supervise shifts, and contribute to sales growth through outstanding guest service and upselling. This role offers opportunities for progression within our restaurant network.