ServiceNow Admin | Hybrid, Platform Health & Security

Reserve Bank of Australia; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work (3 days in office)

Job summary

The Reserve Bank of Australia in Sydney is seeking a ServiceNow System Administrator to join the MyService Platform Team. You will own core platform health, security and performance for a strategic enterprise ServiceNow instance supporting IT and business service delivery.

In this hybrid role, you will proactively monitor platform health, administer users and access, manage incidents, and configure workflows, forms and UI policies across modules.

Qualifications

• Proven experience as a ServiceNow System Administrator in a complex enterprise environment.
• Strong understanding of core platform administration, including security, access and instance management.
• Experience configuring workflows, business rules, forms and UI policies.
• ServiceNow Certified System Administrator required.

Responsibilities

• Proactively monitor the health and performance of the ServiceNow platform and respond to issues before they impact users.
• Administer core platform functions including users, roles, groups and security controls.
• Maintain platform stability through effective incident resolution, root cause analysis and preventative fixes.
• Support and maintain configurations including workflows, business rules, forms and UI policies across modules.
• Ensure platform security, compliance and adherence to governance standards.
• Support platform upgrades, patches and releases, including validation and impact assessment.
• Troubleshoot and resolve platform defects, working with internal teams and vendors where required.
• Provide responsive support to platform users and stakeholders, ensuring a high-quality user experience.
• Contribute to continuous improvement through optimisation, standardisation and automation opportunities.

Skills

ServiceNow

Platform administration

Incident management

Security and access controls

Workflow/configuration

Stakeholder collaboration

Job description

The Reserve Bank of Australia in Sydney is seeking a ServiceNow System Administrator to join the MyService Platform Team. You will own core platform health, security and performance for a strategic enterprise ServiceNow instance supporting IT and business service delivery.

In this hybrid role, you will proactively monitor platform health, administer users and access, manage incidents, and configure workflows, forms and UI policies across modules.