ServiceNow Platform Lead (Hybrid Sydney)

Kinetic IT; Sydney; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid work options

Training & career development

Paid parental leave

Wellbeing resources

Job summary

Kinetic IT in Sydney is seeking a Platform Lead to shape how ServiceNow is delivered across customer environments. This hybrid role based in Sydney involves working on customer sites with flexibility to work from home and across platforms.

You will own the ServiceNow platform service, ensuring stability, security and governance while collaborating with stakeholders, platform owners and technical teams to align with business needs and drive continual improvement.

Qualifications

• Experience in service delivery or platform ownership for complex environments.
• Strong understanding of ServiceNow platform, with admin-level knowledge or hands-on experience.
• ServiceNow certifications (e.g., Certified Platform Owner) are advantageous.
• Customer-first approach focusing on service quality, governance and performance.
• Ability to work with both technical and non-technical stakeholders.

Responsibilities

• Own the ServiceNow platform service and ensure it runs smoothly for customers.
• Lead conversations with stakeholders, platform owners, and technical teams to maintain alignment with business needs.
• Focus on service quality, platform performance, governance, and reporting.
• Drive demand management, enhancements and continual improvements to maximize value.

Skills

Platform ownership

Service delivery

Stakeholder management

Governance

Tools

ServiceNow

Job description

Kinetic IT in Sydney is seeking a Platform Lead to shape how ServiceNow is delivered across customer environments. This hybrid role based in Sydney involves working on customer sites with flexibility to work from home and across platforms.

You will own the ServiceNow platform service, ensuring stability, security and governance while collaborating with stakeholders, platform owners and technical teams to align with business needs and drive continual improvement.