System Administrator | ServiceNow

Experis Executive; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid working

Sydney-based role

Job summary

Experis Executive in Sydney is seeking an experienced ServiceNow System Administrator to join a 12-month fixed-term contract. The role is hybrid with 3 days in the office, and you will own the day-to-day health, performance, stability and security of a large enterprise ServiceNow platform.

You will collaborate with technical teams, business stakeholders and external partners to deliver an exceptional user experience, support upgrades, governance and continuous improvement initiatives, and you

Qualifications

• Experience as ServiceNow System Administrator in a large enterprise.
• Strong expertise in workflows, business rules, forms and UI policies.
• CSA certification is essential.

Responsibilities

• Monitor health, availability and performance of the ServiceNow platform.
• Administer platform users, roles, groups and security controls.
• Support incident resolution, root cause analysis and preventative maintenance.
• Configure/workflows, business rules, forms and UI policies across modules.
• Support platform upgrades, patches and releases, including testing and validation.
• Troubleshoot and resolve platform issues with internal teams and vendors.
• Provide responsive support to users and stakeholders.
• Drive continuous improvement through automation and standardisation.

Skills

ServiceNow Administrator

Platform governance

Security & access management

Incident management

Troubleshooting

Education

ServiceNow CSA certification

Tools

ServiceNow Platform

Job description

Hybrid Working | 3 Days in Office
12 Month Fix-Term Contract
Sydney Based Opportunity

Are you an experienced ServiceNow System Administrator looking for your next challenge within a complex enterprise environment?

We are seeking a proactive and technically strong professional to take ownership of the day-to-day health, performance, stability and security of a critical enterprise ServiceNow platform. This is a highly visible role where you'll work closely with technical teams, business stakeholders and external partners to ensure the platform continues to deliver an exceptional user experience.

The Opportunity

As the ServiceNow System Administrator, you will be responsible for maintaining and optimising a large-scale ServiceNow environment that supports both IT and enterprise service delivery functions.

Working within a dedicated platform team, you will play a key role in platform governance, administration, configuration and continuous improvement initiatives.

Key Responsibilities

• Monitor and maintain the health, availability and performance of the ServiceNow platform
• Proactively identify and resolve issues before they impact users
• Administer platform users, roles, groups and security controls
• Support incident resolution, root cause analysis and preventative maintenance activities
• Configure and maintain workflows, business rules, forms and UI policies across ServiceNow modules
• Ensure compliance with platform governance, security and operational standards
• Support platform upgrades, patches and releases, including testing, validation and impact assessments
• Troubleshoot and resolve platform issues in collaboration with internal teams and third-party vendors
• Provide responsive support to users and stakeholders across the organisation
• Drive continuous improvement through optimisation, automation and standardisation initiatives

About You

To be successful in this role, you will bring:

• Proven experience as a ServiceNow System Administrator within a complex enterprise environment
• Strong understanding of ServiceNow platform administration, security, access management and instance management
• Experience supporting multiple ServiceNow modules
• Hands‑on expertise with workflows, business rules, forms and UI policies
• Strong troubleshooting, analytical and problem‑solving skills
• Experience monitoring platform performance and managing incidents from identification through to resolution
• Excellent stakeholder engagement and collaboration skills
• Ability to work effectively with technical teams, vendors and business users
• ServiceNow Certified System Administrator (CSA) certification is essential

What's on Offer

• 12-month Fix-term contract
• Hybrid working environment with flexibility
• Opportunity to work on a business-critical enterprise platform
• Collaborative and supportive team culture
• Exposure to large-scale ServiceNow environments and ongoing transformation initiatives
• Career development and growth opportunities within a high-performing technology team

If you're passionate about ServiceNow, enjoy solving complex technical challenges and want to make a meaningful impact within a large enterprise environment, we'd love to hear from you.

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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